1. EQA IMS Certification Pte Ltd provides auditing services for the bizSAFE Level 3 Risk Management in Singapore only. All audit(s) shall be conducted in accordance with the latest applicable Workplace Safety & Health Rules & Regulations.

2. The audit process shall be carried out as follow:

3. Pertaining to the selection of the auditors:

  • EQA IMS officially selects the audit team and shall provide auditors with proper materials towards audit scope to be audited. Audit plan shall be fixed with close cooperation with Client and scope of operation to be performed by audit team shall be clearly defined and informed to Client;
  • In selection of audit team, EQA IMS may appoint and compose contracted auditors into audit team and shall take responsibility for audit resulted from the selection;
  • In the event that the Client has objection regarding selection of auditors, technical expert composed in audit team and/or method and procedure of audit, the Client shall notify EQA IMS of the reason (s) accordingly. EQA IMS shall make the final decision;

4. EQA IMS Certification Pte Ltd operates the auditing services in accordance with the latest version of SAC CT-17.

5. Upon successful completion of the audit, EQA IMS shall issue bizSAFE Level 3 Risk Management (RM) Audit Report. No other testimony shall be issued. On a per request basis, EQA IMS may issue a testimony to the audited client.

6. In the event that any complaint arise, the complaint(s) shall be handled as follow :-

Client Complaint Against EQA IMS

Step 1 : EQA IMS investigate the complaint.
Step 2 : EQA IMS document the result of the findings and send to client
Step 3 : Where it is confirmed that EQA IMS is at fault, EQA IMS shall remedy the issue(s), if required.
Step 4 : EQA IMS shall review its internal procedures and amend if required, as part of correction and/or corrective action.


Complaint Against EQA IMS’s Audited Client(s)
Step 1 : EQA IMS investigate the complaint.
Step 2 : EQA IMS document the result of the findings and send to both the complainant and audited client.
Step 3 : Where it is confirmed that EQA IMS’s client is at fault, EQA IMS shall request correction and/or corrective action from the certified client. Where required, a special audit may be requested.
Step 4 : EQA IMS write to the complainant informing of the action(s) taken.
● Without the written permission of the complainant, the information regarding the complainant and the subject of the complaint, inclusive of the complaint investigation process, shall be kept confidential.
● Regardless of the outcome of any complaint brought against EQA IMS by any audited client, or any investigation initiated by EQA IMS against any audited client, EQA IMS shall continue to serve the affected client(s) impartially (when required) and shall not discriminate these clients(s).

7. All audited client(s) shall observe the Auditing Rules & Regulations as follow :-

  • Prior to engaging EQA IMS to carry out the bizSAFE Level 3 Risk Management (RM) Audit, the client shall ensure that all documentation have been prepared in accordance with the latest applicable Workplace Safety & Health Rules & Regulations;
  • Client shall allow access to the necessary places, premises and documentation for auditing. Client shall also allow such as access equally for special audit or witness audit which may be conducted by SAC. If Client does not allow these without good reason, EQA IMS reserve the right not to accept the auditing services;
  • In the case that certain specific data or other information related to legal or regulatory compliance are not made available to EQA IMS for review because of an assertion of legal privilege of proprietary nature, EQA IMS shall not issue the Risk Management Audit Report unless Client can obtain demonstration by objective evidence that full system requirements relating to legal compliance have been effectively implemented by sufficiently documented and verifiable means;
  • Client shall regularly conduct compliance evaluation for regulation and requirements which they subscribe to. In case the violation of laws or regulation exists before the audit, or EQA IMS becomes aware of any violation, EQA IMS can request a proper corrective action. In case if this corrective action is not properly applied, EQA IMS will not issue the Risk Management Audit Report;
  • Upon completion of the audit, the audited client shall provide information to EQA IMS on any incident such as a serious accident, or a serious breach of regulation necessitating the involvement of the competent regulatory authority. Similarly, in the event of any changes to the audited organization relating to the legal, commercial, organizational status or ownership; organization and management (e.g. key managerial, decision-making or management representative); contact address and site(s); scope of operations under the audited management system and major changes to the management system and processes, the audited client shall inform EQA IMS without delay. EQA IMS shall advise the audited client on the appropriate action(s) that need to be taken;
  • The person or organization that offered the Client consultancy or training services is not allowed to ask, answer and advise which can affect the audit;
  • All audited client(s) shall not use the EQA IMS’s Risk Management Audit Report and/or Testimony (if provided) and/or EQA IMS certification mark and/or SAC mark in any communication media such as Internet, brochures or advertising or other documents;
  • Audited client shall not make or permit any misleading statement regarding the audit;
  • Audited client shall not use the Risk Management Audit Report and/or Testimony (if provided) in whole or any part thereof in a misleading manner;
  • For issuance of the Testimony, the SAC mark shall not be used.
  • Audited client shall allow special audits to be conducted in the event that any serious incident/accident occur or major non-compliance to the related statutory requirements is detected;
  • Once agreed to appoint EQA IMS, Client shall pay the audit fee to EQA IMS, and if Client does not pay the audit fees without any particular reason, EQA IMS reserve the right not to issue the Risk Management Audit Report;
  • In the course of conducting the audit, regardless of the magnitude of any damage(s) that may arise due to EQA IMS action(s), once validated, EQA IMS shall limit its professional indemnity to any client’s claim to an amount equivalent to the Risk Management Audit fees as charged by EQA IMS;
  • EQA IMS shall not disclose confidential information to any third party, including materials and information about the Client which is obtained during audit process without the prior- written consent of Client. In case information is required by the law (from the different governmental agencies) or information relating to the audit is requested by SAC, such information shall be disclosed, and the Client shall be informed accordingly;
  • EQA IMS shall not disclose information about the client obtained from other sources (such as the public, regulatory bodies, etc.). As part of EQA IMS policy, all such information shall be kept strictly confidential.
  • EQA IMS reserve the right to amend this Auditing Rules & Regulation when deemed necessary.